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Ponsse improves service for its customers in Northern Finland with a new field service unit and parts pickup warehouse
Ponsse is improving its services in Northern Finland, with a new field service unit starting operations in the Kuusamo, Posio, Kemijärvi and Salla areas. In addition, the availability of spare parts and consumables will improve, as customers are offered a new pickup warehouse service that is open around the clock.
“Distances are long in Northern Finland, and in partnership with Ponsse’s contract service partners operating in the Pudasjärvi, Suomussalmi and Kemijärvi areas, we are further improving the level of service in the region. The new field service unit is operated by an experienced service and parts specialist, who in addition to maintenance work also supports spare parts sales and serves local customers,” says Pertti Rönkkö, After Salas Manager, Ponsse Finland.
A 24/7 pickup warehouse supports smooth daily operations
A new self-service pickup warehouse operation will also start in the area. Customers can collect typical consumables and common forest machine equipment from the pickup warehouse, which is open around the clock, at a time that suits them.
“With the pickup warehouse, we’re improving the fast availability of consumables, spare parts and forest machine equipment. With this new service, we also want to bring more ease to our customers’ everyday work and ensure that their operations are as uninterrupted as possible,” Rönkkö adds.
Finland’s most extensive service network ready to serve
Ponsse offers its customers the most extensive service network in Finland. Currently, a total of 26 locations serve customers in Finland, and approximately 200 forest machine professionals work within the network. In total, 40 service vehicles and field service units serve our customers directly on logging sites.
“The new field service unit and pickup warehouse in Northern Finland are part of our long-term development efforts to further strengthen Finland’s most extensive service network and our service and spare parts services,” says Jani Liukkonen, Country Manager, Ponsse Finland.
To read previous Ponsse related posts click here
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